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  2. Q&A

Q&A

Q&A

  • Can minors stay overnight?

    Yes. Available for use.
    However, parental consent (telephone or email is also acceptable) is required.
    Please understand that we cannot acceContinue reading
  • Can you arrange a taxi?

    The front desk can handle this matter. It usually takes 5 to 10 minutes to arrive by taxi. In case of rainy weather, sightseeing season, exaContinue reading
  • How to store valuables?

    It will be stored at the front desk.
  • What are the amenities and rental equipment?

    Free amenities include shavers, cotton swabs, hairbrushes, body towels and cotton.Please feel free to take it from the amenitiesYou will alsContinue reading
  • Is there a laundry service?

    Currently not available. You can find a nearby laundry at the front desk.
  • Do you have a cafe or lounge?

    Yes. There is a lounge.

    From 11:00 to 17:00, you can use Wi-Fi and outlets freely.
    We also have a drink bar.

    Since the staying time is unlContinue reading
  • How to get to the hotel from Kyoto Station?

    Kyoto Station Bus Terminal (Karasuma Central Exit / B stop), take the city bus No. 9 (for Bound for Nishigamo-shako (bus garage)) or No. 50 Continue reading
  • When will the cancellation fee be charged?

    Cancellation fees are as follows.
    ■The day before:20%
    ■On the day of arrival:80%
    ■Cancellation without any contact:100%

    ※In case of cancellContinue reading
  • What is the check-in / check-out time?

    Check-in is at 15:00 and check-out is at 10:00.

    There is no check-in time limit. (We accept even at midnight)

    If you arrive well after 24:Continue reading
  • Before check-in After check-out Can I leave my luggage?

    We accept baggage storage before check-in and after check-out.
    We also accept and arrange shipping of luggage.
    In addition, some hotels and Continue reading
  • Can you tell me how to cancel?

    The following is the cancellation method.

    ■When it is reserved from the official Homepage
    Please cancel your reservation from this page.
    htContinue reading
  • Do you have a day trip / day use plan?

    We offer two day-use plans: 9:00 to 21:00 (maximum 12 hours) and 7:00 to 21:00 (maximum 14 hours) with breakfast.
    As a privilege, we will giContinue reading
  • Can I extend my check-out?

    Yes. You can extend your check-out time by paying the extension fee below.
    We also have a 12 o'clock check-out plan, so please consider it.
    Continue reading
  • How much is the room rate for infants and children?

    Kyoto Horikawa Inn is free of charge for children.

    ■Junior high school students and above:Same amount as an adult
    ■Elementary school studenContinue reading
  • Is it possible to change the accommodation plan?

    No.
    The reserved accommodation plan cannot be changed.
    If you wish to change it, please cancel your reservation and make a reservation againContinue reading
  • Is parking available before check-in?

    Yes.
    Parking is available from noon before check-in.
    Even in that case, the usage fee is free.
    For consecutive nights, you can park your caContinue reading
  • Is there a hotel parking lot? Is there a parking lot in the vicinity?

    Yes. We have 13 parking lots (10 underground and 3 above ground) on the hotel grounds.
    Hotel parking is free.
    Please understand that advanceContinue reading
  • Is there a bicycle parking lot?

    Yes. There is a bicycle parking lot on the premises.
    There is a slope leading to the underground parking lot from the front of the hotel, soContinue reading
  • Can I send my luggage to the hotel in advance by Takkyubin?

    Yes. Yes, available.
    However, please understand that cash on delivery and cash on delivery are not available.
    Also, please be sure to fill iContinue reading
  • What are the payment methods for accommodation charges?

    Our hotel is basically an advance payment system.Please pay at check-in or by wire transfer in advance.
    You can use cash, various credit carContinue reading
  • Can I use a credit card for payment?

    Yes. Credit cards below can be used.

    ■Visa
    ■JCB
    ■Diners Club(Diners Club)
    ■Mastercard
    ■American Express(AMEX)
    ■UnionPay
    ■Alipay
    ■PayPay
    ■SuContinue reading
  • Can I use the internet in my room?

    Yes. Free wi-fi service is available in all rooms and area.
    Available with your smart phone, tablet and wi-fi equipped device.
    Please use thContinue reading
  • What kind of room is it?

    《About the hotel》
    Our hotel is a business hotel that can accommodate from 1 person to groups such as training.
    Most of the rooms are single Continue reading
  • Do you have a coin laundry?

    Yes. There is a coin laundry on the 8th floor.

    ■Washing machine:300 yen/40 minutes/1 time ※Detergent is automatically charged.
    ■Dryer:100 yContinue reading
  • Do you have an ice machine?

    Yes. There is an ice machine on the 4th floor.Feel free to use the ice machine 24 hours a day.We also have bags available, so please use theContinue reading
  • Is there a smoking area?

    Yes. There is a smoking space outside the building on the 1st floor.
  • Are there any recommended restaurants around the hotel?

    Horikawa Inn a recommended restaurant within a 10-minute walk from Horikawa Inn.

    《Izakaya》
    ・【Kyohan Fukuya】17: 00-24: 00(Closed on ThursdayContinue reading
  • How is the autumn leaves in Kyoto?

    Kyoto is in full bloom every year from mid-November to early December.
    (It may change depending on the climate of the year.)

    Walking spots:Continue reading
  • Where are the recommended sightseeing spots in the area?

    It is a sightseeing spot within a 20-minute walk from Horikawa Inn.
    ・Nijo-jo Castle
    ・Shinsenen Temple
    ・Mikane Shrine
    ・Kyoto Imperial Palace
    Continue reading
  • Is there a curfew?

    No.There is no curfew.
    Staff are available at the front desk 24 hours a day.

Reservation・Inquiries

Please feel free to contact us if you have any questions.